Terms & Conditions
Customer Service
Our customer service team is committed to providing clear, timely, and respectful support to all customers. If you have any questions regarding your order, products, shipping, or policies, you can contact us at solene.laabs@gmail.com.
We aim to respond to all enquiries within a reasonable timeframe during our customer support hours, Monday to Friday, 9am to 5pm (UK time). While we strive to assist every request promptly, response times may vary during peak periods.
Customer support is provided exclusively through our official contact channels. Any communication outside these channels is not considered official.
Privacy & Security
Protecting your privacy and personal information is a priority for Solene. We take appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, misuse, or disclosure.
All personal data is handled in accordance with the UK GDPR and the Data Protection Act 2018. Payment information is processed securely through trusted third-party payment providers, and we do not store or have access to your full payment details.
By using our website, you acknowledge and agree to the collection and use of your information as outlined in our Privacy Policy.
Wholesale Enquiries
Solene may consider wholesale or bulk purchase enquiries on a case-by-case basis. Wholesale availability, pricing, and minimum order quantities are subject to review and approval.
If you are interested in wholesale opportunities, please contact us at support@solene.com with relevant details about your business, including company name and intended order volume. Submitting an enquiry does not guarantee approval or availability.